Clear information about complimentary services, warranty coverage, custom orders, exchanges, repairs, shipping and layaway. These terms apply to jewellery, diamonds, custom orders, repairs and related services purchased directly from SMC Diamonds. Clients must review these terms before paying a deposit or completing a purchase.
Effective September 3, 2026
The original purchaser named on the SMC Diamonds invoice is entitled to one complimentary standard ring resizing during their lifetime. The complimentary resizing covers an adjustment of up to three full ring sizes larger or smaller, provided SMC Diamonds determines that the ring can be safely resized without compromising its design, structure, engraving or stone settings.
Certain designs, including full-eternity bands, tension settings, highly detailed bands and other structurally sensitive designs, may not be resizable. If a ring must be remade instead of resized, or requires additional metal, replacement stones or substantial reconstruction, additional charges may apply. SMC Diamonds will provide a quotation before completing chargeable work. If an existing engraving is removed, damaged or altered as a result of resizing, the cost of restoring or replacing the engraving is the client's responsibility.
One complimentary standard engraving is included with eligible jewellery purchases.
Handwriting, fingerprints, images, logos, other languages, complex symbols, custom fonts and engravings longer than 10 characters are not included and will be quoted separately. The client must confirm the exact spelling, capitalization, numbers, symbols and placement in writing before manufacturing or engraving. SMC Diamonds is not responsible for an engraving error where the completed engraving matches the client's approved instructions. Changes after approval may result in additional charges and delays.
SMC Diamonds offers one complimentary professional cleaning and inspection per calendar year for eligible SMC Diamonds jewellery.
The complimentary service includes routine cleaning and visual inspection. It does not include rhodium plating, polishing, repairs, replacement stones, restoration of specialty finishes or other corrective work. Any recommended chargeable work will be quoted before it is completed.
SMC Diamonds provides the original purchaser named on the invoice with a limited lifetime warranty against verified defects in materials or workmanship in jewellery manufactured or supplied by SMC Diamonds. The warranty is not transferable if the jewellery is gifted, sold, inherited or otherwise transferred. Proof of purchase may be required.
A loose or missing stone does not, by itself, establish a manufacturing defect. SMC Diamonds will inspect the jewellery and determine the cause.
If SMC Diamonds confirms a valid manufacturing defect, SMC Diamonds will, at its discretion, repair the defective area or replace the affected component with a reasonably comparable component. If neither remedy is reasonably possible, SMC Diamonds will determine an appropriate remedy consistent with applicable law. The warranty does not provide an automatic right to a refund, full replacement or exchange of the entire item when the concern can reasonably be corrected by repairing or replacing the affected component.
The centre diamond or centre gemstone is not covered for loss, theft, mysterious disappearance, chipping, cracking, scratching, abrasion, impact damage, misuse or improper care. Our responsibility is limited to providing the invoice and applicable grading report. A certified centre diamond's identity and grading specifications remain as stated on its applicable grading report.
Rhodium plating, polishing and cosmetic refinishing are maintenance services and are not included under the warranty.
Any resizing, repair, alteration, stone setting or other work performed by a third-party jeweller may void warranty coverage for any condition caused, contributed to or affected by that work. An unrelated claim will not be denied solely because another jeweller inspected the item. However, SMC Diamonds is not responsible for damage resulting from another party's work.
All warranty claims are subject to inspection and approval by SMC Diamonds. The client is responsible for arranging delivery and collection of jewellery submitted for inspection, maintenance or repair. Repair timelines depend on the work required, material availability and workshop capacity. Repairs may take up to four weeks, while complex repairs may take longer. Timelines are estimates unless SMC Diamonds provides a guaranteed completion date in writing.
If work is not covered by the warranty, SMC Diamonds will provide a quotation. No chargeable work will be completed without authorization.
Clients who cannot personally deliver and collect their jewellery must contact SMC Diamonds before shipping it.
When the client purchases or supplies the shipping label, the client is responsible for making and managing any claim for loss, theft or transit damage directly with the carrier or insurer. SMC Diamonds is not responsible for an item before it has been delivered to and accepted by SMC Diamonds, or after a return shipment has been confirmed as delivered, except where responsibility cannot legally be excluded.
An appraisal is not included unless expressly stated on the invoice. Appraisals are available for $90 plus applicable taxes per item, unless another amount is quoted in writing. An appraisal represents the appraiser's opinion as of the appraisal date. It does not guarantee that an insurer will insure the item for the stated value or pay that amount in the event of a claim.
A deposit equal to 50% for natural diamonds or 20% for lab-grown diamonds of the total purchase price is required to begin a custom order, CAD design, diamond sourcing or manufacturing process.
The deposit becomes non-refundable once paid because SMC Diamonds begins allocating design time, sourcing materials and reserving production capacity. The deposit is applied toward the total purchase price.
The remaining balance, together with applicable taxes and approved additional charges, is due in full when the completed item is collected or before it is shipped. Jewellery will not be released or shipped until all outstanding amounts have been paid. The non-refundable deposit policy remains subject to cancellation or refund rights that cannot legally be excluded under British Columbia law.
Before manufacturing begins, the client must review and approve the final written order details, including all applicable items below:
The client's written or electronic approval authorizes SMC Diamonds to begin manufacturing. Any change, alteration, replacement or remanufacturing requested after approval may result in additional charges and delays. A quotation will be provided before additional chargeable work is completed.
CAD renderings are digital representations intended to communicate the design. Colours, reflections, proportions and fine finishing details may appear different in the finished jewellery.
Because jewellery is individually manufactured, cast, stone-set, polished and hand-finished, minor variations are normal. The final gold weight, dimensions and total accent-diamond weight may vary by up to 5% from the CAD rendering, quotation or listed specification. Variations within this range are normal manufacturing tolerances and do not constitute a manufacturing defect or material deviation from the approved design.
This tolerance does not permit substitution of the agreed metal type, metal purity, centre stone or another specifically agreed material. A certified centre diamond's stated carat weight, colour, clarity and other grading specifications remain as shown on its grading report.
All completed sales are final. SMC Diamonds does not provide refunds for change of mind, personal preference, relationship changes, delayed or cancelled proposals, failure to collect jewellery, circumstances unrelated to product quality or conformity, or custom, personalized and special-order products.
This policy does not restrict any cancellation, refund or other right that cannot legally be excluded under applicable consumer-protection legislation.
Eligible standard, non-customized jewellery may be exchanged within 15 calendar days after collection or delivery.
An eligible product may be exchanged for another product of equal or greater value, with the client paying the difference and applicable taxes. If exchanged for a lower-priced product, the remaining amount will be issued as store credit.
SMC Diamonds may offer an approved layaway plan allowing a client to reserve an eligible jewellery item for up to 12 months. The exact payment amounts, schedule and final deadline will be stated on the invoice or written layaway agreement.
Unless otherwise agreed in writing, a minimum initial payment of 20% is required.
All layaway payments are non-refundable. If the client cancels, refuses to complete the purchase or fails to pay the full balance within the 12-month period:
SMC Diamonds may send a final notice using the client's most recent contact information. Failure to receive a reminder or final notice does not extend the deadline. This forfeiture provision is subject to any consumer rights or judicial relief that cannot legally be excluded.
Any resizing, engraving, alteration or customization must be approved and may result in additional charges. If customization or alteration begins before full payment, the item becomes a custom order and remains final sale.
Clients are responsible for inspecting their jewellery at collection or promptly after delivery. Any concern that the finished item does not reasonably correspond with the approved written design or specifications should be reported within 15 calendar days. Reporting a concern does not automatically qualify the item for a refund or exchange. SMC Diamonds must first inspect it. If a material discrepancy is confirmed, SMC Diamonds will correct, repair or remake the affected component as reasonably appropriate.
The 15-day reporting period does not eliminate rights concerning latent manufacturing defects or legal rights that cannot be waived.
Warranty claims, product concerns and exchange requests must be submitted to:
SMC DIAMONDS · Email: info@smcjewels.ca · Website: smcdiamonds.ca
Please include the original purchaser's full name, invoice or order number, a description of the concern, clear photographs or videos where applicable, and current contact information.
Submitting a request does not automatically confirm warranty coverage or exchange eligibility. SMC Diamonds must receive and inspect the jewellery before making a decision.
These terms are governed by the laws of British Columbia and the applicable federal laws of Canada.
Nothing in these terms excludes, restricts or overrides a warranty, condition, cancellation right, refund right or other consumer remedy that cannot legally be waived.
If any provision is found invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.
Thank you for choosing SMC Diamonds.
