Shipping Policy
This policy explains how SMC Diamonds releases and delivers completed purchases, how to send jewellery to us for inspection or repair, and who is responsible at each stage of transit.
Effective September 3, 2026
Release and Delivery of Purchases
The remaining balance, together with applicable taxes and approved additional charges, is due in full when the completed item is collected or before it is shipped. Jewellery will not be released or shipped until all outstanding amounts have been paid. Items held on layaway cannot be collected, shipped, resized, altered or released before full payment.
Shipping Jewellery to Us for Inspection or Repair
Clients who cannot personally deliver and collect their jewellery must contact SMC Diamonds before shipping it.
- The jewellery must be sent using a tracked service and insured for its full replacement value
- The client must follow our packaging instructions and retain receipts, tracking information and photographs
- The client must provide complete and accurate delivery information
Carrier Claims and Responsibility
When the client purchases or supplies the shipping label, the client is responsible for making and managing any claim for loss, theft or transit damage directly with the carrier or insurer. SMC Diamonds is not responsible for an item before it has been delivered to and accepted by SMC Diamonds, or after a return shipment has been confirmed as delivered, except where responsibility cannot legally be excluded.
Service and Repair Timelines
Repair timelines depend on the work required, material availability and workshop capacity. Repairs may take up to four weeks, while complex repairs may take longer. All timelines are estimates unless SMC Diamonds provides a guaranteed completion date in writing.
Contact Us
SMC Diamonds · info@smcjewels.ca
