SMC Diamonds provides the original purchaser named on the invoice with a limited lifetime warranty against verified defects in materials or workmanship in jewellery manufactured or supplied by SMC Diamonds. This page explains what is covered, what is excluded, and how to make a claim.
Effective September 3, 2026
The warranty applies to the original purchaser named on the invoice. It is not transferable if the jewellery is gifted, sold, inherited or otherwise transferred. Proof of purchase may be required.
A loose or missing stone does not, by itself, establish a manufacturing defect. SMC Diamonds will inspect the jewellery and determine the cause.
If SMC Diamonds confirms a valid manufacturing defect, SMC Diamonds will, at its discretion, repair the defective area or replace the affected component with a reasonably comparable component. If neither remedy is reasonably possible, SMC Diamonds will determine an appropriate remedy consistent with applicable law. The warranty does not provide an automatic right to a refund, full replacement or exchange of the entire item when the concern can reasonably be corrected by repairing or replacing the affected component.
The centre diamond or centre gemstone is not covered for loss, theft, mysterious disappearance, chipping, cracking, scratching, abrasion, impact damage, misuse or improper care. Our responsibility is limited to providing the invoice and applicable grading report. A certified centre diamond's identity and grading specifications remain as stated on its grading report. We recommend insuring your centre stone separately.
Rhodium plating, polishing and cosmetic refinishing are maintenance services and are not included under the warranty.
Any resizing, repair, alteration, stone setting or other work performed by a third-party jeweller may void warranty coverage for any condition caused, contributed to or affected by that work. An unrelated claim will not be denied solely because another jeweller inspected the item. However, SMC Diamonds is not responsible for damage resulting from another party's work.
SMC Diamonds offers one complimentary professional cleaning and inspection per calendar year for eligible SMC Diamonds jewellery.
The complimentary service includes routine cleaning and visual inspection only. It does not include rhodium plating, polishing, repairs, replacement stones, restoration of specialty finishes or other corrective work. Any recommended chargeable work will be quoted before it is completed.
All warranty claims are subject to inspection and approval by SMC Diamonds. The client is responsible for arranging delivery and collection of jewellery submitted for inspection, maintenance or repair. Repair timelines depend on the work required, material availability and workshop capacity. Repairs may take up to four weeks, while complex repairs may take longer. Timelines are estimates unless SMC Diamonds provides a guaranteed completion date in writing. If work is not covered by the warranty, SMC Diamonds will provide a quotation, and no chargeable work will be completed without authorization.
Because jewellery is individually manufactured, cast, stone-set, polished and hand-finished, minor variations are normal. The final gold weight, dimensions and total accent-diamond weight may vary by up to 5% from the CAD rendering, quotation or listed specification. Variations within this range are normal manufacturing tolerances and do not constitute a manufacturing defect or a material deviation from the approved design.
This tolerance does not permit substitution of the agreed metal type, metal purity, centre stone or another specifically agreed material. A certified centre diamond's stated carat weight, colour, clarity and other grading specifications remain as shown on its grading report.
An appraisal is not included unless expressly stated on the invoice. Appraisals are available for $90 plus applicable taxes per item, unless another amount is quoted in writing. An appraisal represents the appraiser's opinion as of the appraisal date. It does not guarantee that an insurer will insure the item for the stated value or pay that amount in the event of a claim.
Email info@smcjewels.ca with the original purchaser's full name, invoice or order number, a description of the concern, clear photographs or videos where applicable, and current contact information. Submitting a request does not automatically confirm warranty coverage. SMC Diamonds must receive and inspect the jewellery before making a decision.
These terms are governed by the laws of British Columbia and the applicable federal laws of Canada. Nothing here excludes or restricts a consumer remedy that cannot legally be waived.
