Return And Exchange Policy
We're committed to your satisfaction. Learn about our hassle-free exchange policy and shop with confidence.
Your Satisfaction Guaranteed
At SMC DIAMONDS, Your Satisfaction is Our Priority.
We want you to be completely satisfied with your purchase. While we do not offer returns, we provide a flexible 15-day exchange policy to ensure you find the perfect piece of jewelry.
Exchange Policy:
You have 15 days from the date of delivery to exchange your jewelry for another item of equal or greater value.
The jewelry must be in its original, unworn condition, with all tags and certifications intact.
Custom orders, engraved items, and resized rings are not eligible for exchange.
How to Initiate an Exchange:
Contact Us: Reach out to our customer support team within 15 days of receiving your order.
Shipping: We’ll guide you through the secure return shipping process.
Exchange: Once we receive and inspect your item, we’ll help you choose your new piece.
Please Note:
No refunds are provided as we stand by the quality of our products.
Shipping fees for exchanges may apply, except in the case of a manufacturing defect.
For any questions or to start an exchange, please contact us at info@smcjewels.ca or +12508992290.
